Privacy Policy
At FormWare Tech, we follow privacy by design as a matter of principle. We do not collect personal information unless it is absolutely necessary for us to provide you the promised service. We also think very hard about our interactions with our users and are extremely grateful for the time you spend with us engaging with our software, tools, content, emails, messages etc.
This privacy policy outlines our practices with regards to your data. Even though any changes to this privacy policy will mostly be minor, we may change this privacy policy periodically. We encourage you to frequently check this page for any changes. Your continued use of our websites, products, and services indicate that you have read and understood our privacy policy.
Who are we?
We are FormWare Tech OÜ., the company making various tools, products, videos, articles and other resources presented on this website. Throughout this document, we'll refer to our software products and websites collectively as "Services". You can reach us via email at [email protected] for any queries or clarifications regarding data privacy and protection.
What information do we collect?
How do we collect the information?
and How do we use the information?
We feel it is essential to address all the above questions collectively, for different data, to maintain context and enable easier understanding. Please feel free to contact us at [email protected] if you need further clarifications.
We collect your email address when you opt in to receive any of our newsletters, release notes, product, or marketing communication by filling our subscription forms. Your information then becomes part of our email lists to which appropriate emails will be sent from us periodically. If you have opted in to receive these types of communication and when you interact with the emails we send, we also collect details about your email client, device and actions within the email. We use this information to understand how you are interacting with the content we send over emails.
We also collect your email address, name and other contact information when you fill our contact forms, support forms or when you correspond with us for getting your questions answered about our services. We use this information for efficiently carrying out the correspondence with you.
We may also collect your email address, name, and/or company name when you are purchasing a subscription to any of our services or purchasing license keys from us. We use this information to verify authorised usage of our services.
When you access any of our services over internet, we collect information that web browsers, mobile devices, and servers typically make available, such as the browser type, IP address, unique device identifiers, language preference, referring site, the date and time of access, operating system, and mobile network information. We use this information to understand, reproduce, and fix any issues in our services.
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. You can read more about data policies of Paddle at https://paddle.com/privacy/.
We use Google Analytics to collect anonymous usage statistics to understand how you use our services. We anonymize data to the maximum extent made possible by Google Analytics and retain the data only for the minimum amount of time allowed by Google Analytics. You can read more about data policies of Google Analytics at https://policies.google.com/privacy and https://www.google.com/analytics/terms/. You can also opt out of Google Analytics by installing Google's opt-out browser add-on.
We use Facebook live chat on our websites to provide real time support to all our customers who need it. If you decide to use this feature, we may be able to see your Facebook profile information and other information made available by Facebook. Even though we use this information only for providing support, we may occasionally collate any non personal data made available to us to form aggregated statistics to help us improve our services and documentation. You can read more about the data policies of Facebook at https://www.facebook.com/about/privacy.
We use Cloudflare CDN service to protect our websites from malicious attacks as well as deliver our content to you faster. Cloudflare also makes available to us various aggregated statistics regarding website access by our users. You can read more about the data policies of Cloudflare at https://www.cloudflare.com/privacypolicy/.
We use Youtube to host relevant videos and embed them into our services. Youtube collects various data related to video viewing and makes available aggregated statistics to us. You can read more about the data policies of Youtube at https://policies.google.com/privacy.
How do we secure your data?
While no data exchange over internet can be guaranteed to be 100% secure, we are as paranoid as you are about securing your data and therefore take all measures commercially reasonable, to secure the data that you trust us with.
Our services run on cloud infrastructure provided by Amazon Web Services. All the logs accumulated at our servers are promptly purged after 60 days or after they are no longer required for analysis, whichever happens earlier.
Emails and related services used for processing and exchanging information with you is provided by Google Apps for Work.
All the computers belonging to our team members, on which we may process your data, run updated operating system and software and require appropriate security measures like strong password, offline storage for backup etc.
Who can access your data?
Only authorized staff on our team have access to your data. They access your data only when it is absolutely required to provide the service, to provide you support, or to respond to critical security issues. We also have a very lean team thereby limiting the count of people who provide support.
Do we share your data with others?
We do not sell or share your data. We do not share your data with any 3rd party unless it is required by law or you give your consent to do so.
What happens in case of a business transfer?
In the future event of an acquisition, or in the unlikely event that we go out of business or enter bankruptcy, user information would be one of the assets that is transferred or acquired by a third party. Any acquirer may continue to use your personal information as set forth in this policy.
What are your rights regarding your data?
You can choose to opt out of our essential email communication like product updates or release notes. If you choose to do so, you may not receive critical communication about our services from us.
You can choose to opt out of our marketing communication or newsletters and you can rest assured that your ability to use any of our services will not be impaired.
You can choose to not provide us your payment information. If you choose this your usage of services may be impaired as we will not be able to bill you without your payment information.
You can ask us to not use your personal information. You can also ask us to correct or delete your personal information that we have.
You can exercise any of the above rights using the tools and features we have provided within our services. In case a service does not have such a feature you can exercise these rights by writing to us at [email protected] and proving your identity.
Do we use Cookies or tracking pixels?
We use cookies and other tracking technologies like tracking pixels, and web beacons. We use these on our websites and in our emails. The 3rd party tools that we use may also use cookies. Any data we collect using cookies is used as per above outlined policies. However, you may wish to restrict the use of cookies or completely prevent them from being set. Most browsers provide for ways to control cookie behavior such as the length of time they are stored.
To find out more on how to manage and delete cookies, visit https://aboutcookies.org. For more details on your choices regarding use of your web browsing activity for interest-based advertising visit https://youronlinechoices.eu or https://optout.aboutads.info.
